Commitment to Quality

As an ambulance service, Pro EMS is committed to quality; we review 100% of our patient interactions and look for ways to improve our process, our knowledge, and our patient care. That commitment carries over to Pro EMS Solutions.

We have designed our system so that our performance can be reviewed at any time. The RescueNet ePCR software is configured to capture the data elements and reports needed to conduct a performance review. Reports can be generated on a customized schedule and emailed to the appropriate supervisory personnel for review. All data and reports are captured in real time so that reviews are comprehensive and accurate.

The Pro EMS Solutions CQI Solution provides a comprehensive system to perform all QA activities and report and all aspects of EMS clinical care. We have created a deliberate process of clinical review that allows the EMS Coordinator, Medical Director, Clinical Coordinator and other service leaders to review calls and see all the details of the ePCR report. These details, including interventions used, can be compared with outcomes and then reviewed with the field provider as necessary.